Terms of use of the Komboloi Museum web site (www.komboloi.gr)

Before you start browsing through our website, we advise you to read the following terms of use regarding www.komboloi.gr. Make sure that you agree and comply with the following terms of use, because any further use of our website will automatically mean that you completely understand and comply with those terms.

The website www.komboloi.gr has the right at any time to modify or renew the terms of use and any transaction conditions that are being processed through our website without notifying the user or the prospective customer, according to the relevant legislation and own needs.

Limitations of images

The images / pictures included in our website www.komboloi.gr are shown in the best possible quality. True depth, colour, photorealism and detailed description are being used to show our products. However, our company does not guarantee the total accuracy of the final products and descriptions available in our website as this accuracy depends on the mean through which the user or the prospective customer is using to visit our website.

Copyright

All of the content entailed within www.komboloi.gr comprising of photographs, graphics, pictures, drawings, text and products, are copyright and ownership of www.komboloi.gr and are protected from the relevant Greek and European international law. Any attempt to copy, reproduce, distribute, download, announce or transmit or any other mean of activity with any mean or way of commercial use or other purposes is only allowed after a written permission from www.komboloi.gr or any other legal representative relevant to the website.

Protection of Personal Data

Our company is being monitored from the Authority for protection of personal data, as International and European Law suggests in matters that are relevant with electronic trading (2000/31/EK, ΠΔ 131/2003) and the law for protection of the consumers (N. 2251/1994), for matters relevant to sales from a distance (internet), as well as the law for protection of Personal Information of Individuals (N.2472/1997), as completed through the chairman of the Personal Information Protection Committee (Π.Δ. 207/1998, 79/2000, article 8 of N.2819/2000) and the European law with the directives ( 95/46/EK and 97/66/EK) which state that no unlawful use of personal information will take place and in no way it will reveal, publish, sale, rent or exchange your personal information that you submit in any third party.

Upon submitting an application your personal information will be permanently deleted and not be subjected to anyone. Upon your submission in the server you agree and take full responsibility that all of the submitted materials and information are true and not illegal or in any other way unsuitable for publication or use.

The user has no obligation to give any personal information while exploring our website. The user needs to give his/her personal data (name, address, email, phone number and credit card information) only if he/she proceeds of making an order.

For any further information on this issue you may contact with us by sending us an e-mail to komuseum@otenet.gr.

IP Addresses

An IP address is a number that is assigned to your computer automatically when you use the Internet. We may collect IP addresses for the purposes of systems administration, server problem diagnosis and to compile aggregate information (such as how many visitors logged on to the Site). When you visit a particular Web page on the Site, our servers log your IP address. Your IP address is not linked to your Personally Identifiable Information.

Commercial Logos and Brand names

In absolute no circumstances will we allow the use of our brand name, commercial logos, photographs or any other symbols included in our website www.komboloi.gr without the prior written permission from our company or any other legal representatives.

Uniqueness and Authenticity of the Products

The user or the prospective customer needs to be aware that every product that is made of a natural material or is an old one (antique), is always accompanied by Certificate of Authenticity. Moreover, the prospective customer needs to be aware that the products of the following categories are one of a kind, and every time one of these products is sold , it is substituted by a new one, since the customer is buying the product of the image he has selected to buy:
  • Kombolois made of Baltic amber cut by hand
  • Kombolois made of Electron-Kachraman
  • Kombolois made of Persian Faturan (1930-1960)
  • Kombolois made of mixture of amber. Mastic Amber (1900-1950)
  • Begleris made of Mastic Amber
  • All prayer ropes and Jewelleries


Prices

The prices of our products are showed in the catalogue of our e-shop www.komboloi.gr and we have the right to modify them without having the obligation to notify the customers. In any case, however, the customer will be charged with the amount of money showed when he/she placed an order. The prices that are showed in our website are in EUROS and there is a 23% tax included.

Cancelling an Order

In case the customer wishes to cancel an order, before completing the payment procedure, he/she must remove or empty the products of the basket.
In case where the customer wishes to cancel or change an order after this order has been completed (after payment), the customer must contact with us immediately (within 24 hours from the placement of the order) via email at komuseum@otenet.gr

Payment Options

All payments that take place through our website www.komboloi.gr are being monitored from the Authority for protection of personal data, as International and European Law suggests in matters that are relevant to electronic trading (2000/31/EK, ΠΔ 131/2003), and the law for protection of the consumers (N. 2251/1994), for matters relevant to sales from a distance (internet)
For your own convenience the website www.komboloi.gr can provide you with the following payment methods:

1. Payment via credit, debit and prepaid cards (Visa, MasterCard, Maestro, Electron, American Express) or MasterPass, the new innovative electronic payment platform of MasterCard.
Credit card payments will be processed from ALPHA BANK Greece, which makes sure your payment will be processed with complete safety. During this process no amount will be charged but only retained from the bank until invoicing is complete.

For additional security, the process will be completed through ALPHA BANK's e-Pay system. During the process you will be transferred in a secure server within the e-Pay system of ALPHA BANK.

All information relative to the credit card (credit card number, CVV2, expiration date) is being transferred through the Internet in an encrypted form (128-bit encryption) and are not available to anyone else except you. In this way we can ensure that all transactions through www.komboloi.gr website are completely safe.

The website www.komboloi.gr does not collect or store any information relevant to your credit card, and therefore you will be required to re-enter your personal details each time you use your credit card in our site.

2. Payment upon delivery (Only in Greece).

Payment is completed upon the delivery of the products from the ACS courier.

This payment method is available only in Greece.

Shipping

After the completion of your online order the ordered products will be shipped within two (2) working days. Order processing and delivery cannot take place during weekends or public holidays.

Within Greece all deliveries are processed and delivered from ACS Courier. For international orders the deliveries are processed and delivered by Hellenic Post (ELTA) (unless the customer has other shipping preference, in which case the customer will be charged with the extra fee of the selected shipping company).

The shipment costs vary in accordance with the country they are being delivered.

  • For Greece, payment via Credit Card = €5
  • For Greece, payment via delivery = €10
  • Rest of the world, payment via Credit Card = €8

When the package reaches the destination country, the customer may have to pay custom rates or any other import costs occurred when this country is outside EU. Unfortunately, our website has no control over such additional costs. In such case we cannot provide you with the final costs of the products ordered because the costs vary from country to country. Before placing your order you can refer to your local tax authorities for any additional costs that may occur.

In order to ensure the security of your purchase, a signature is required upon delivery. If for any reason you are unavailable to sign for your purchase, the courier will make several attempts to reach you.

Return Policy

You can return the items purchased within seven (7) days for orders placed within Greece and fourteen (14) days for international orders from the date that you have received the products. You are not obligated to inform us of the reason you return the products.

You need to take into account that returns will only be accepted if:
1. You send an email at komuseum@otenet.gr informing us that you are returning the product(s). You will receive an e-mail from us that will confirm that we have received your e-mail and that you may proceed with the return of the product (s).
2. The product(s) should be in their original condition when purchased and received by you and not being used beyond the necessary fitting. Due to hygiene regulations earrings cannot be returned at any reason.
3. All the accompanying documents and packaging should be returned along with the product in their original condition, as well as the certificate of authenticity and receipt of the products purchased. The products should be returned in their original state without damages or being used in their original packaging.
4. In case the order is accompanied with a complementary gift, this should be returned as well.
5. The cost of returning the goods will be paid by you and will be processed through a courier of your choice.
6. If you would like to return more than one item from the same received order, you will have to return them once: the website www.komboloi.gr will not accept multiple returns from the same order, with the items to be send back in different times in any occasion. We inform you that our company has no responsibility for any damages that occur after using the products by you and in no circumstances will replace them in such case.

Our company has no responsibility for any damages that occur during transportation of the goods by the courier service. Please make sure that the return packaging ensures the complete safety and integrity of the returning products.

Note: You should be aware that your money would be reimbursed within 30 days after we receive the products. Any product being returned should lie within our return policy parameters and if anything falls outside will not be accepted.

How do I return an item?
If you wish to return an item, please email us at komuseum@otenet.gr, mentioning the number of your order. You will receive an e-mail from us that will confirm that we have received your e-mail and that you may proceed with the return of the product(s).

Repack the item(s) in their original packaging to ensure it will not be damaged during transit and send the package by a courier/post office of your preference at the address: Komboloi Museum, 25, Staikopoulou str., P.C: 21100, Nafplio,Argolidos, Greece. The item(s) you are returning are at your responsibility until they reach our warehouse, so please make sure they are packed properly and will reach their destination.

How will my money be reimbursed?
As soon as we receive the products returned and making sure that all of our policy rules are in line, we will initiate the procedure of returning your money, which will be completed with 30 days after receipt of the products from us. The way of reimbursing your money will be either by cancelling the transaction of your credit card or by depositing the amount in a bank account that you will provide us. Please make sure that for overseas customer's details such as IBAN and SWIFT code will be needed

What amount will I receive?
We will return the exact amount of the products purchased. You will not receive any costs occurred in shipment or taxes or customers that may have been charged.

Change Policy


The customer has the right to change the item(s) purchased and ask the change/replacement of this item (s) with another one(s) that would reach the amount of money that the customer has paid in the initial order. If the customer wishes to change an item with an item of greater value, then the customer must deposit the difference within fourteen (14) days from the date he/she received the products.

The change of the item(s) needs to be done within seven (7) days for orders placed within Greece and fourteen (14) days for international orders from the date that you have received the products.

You need to take into account that changes will only be accepted if:
1. You send an email at komuseum@otenet.gr informing us that you want to change the product(s).
2. The product(s) should be in their original condition when purchased and received by you and not being used beyond the necessary testing. Due to hygiene regulations earrings cannot be changed at any reason.
3. All the accompanying documents and packaging should be returned along with the product in their original condition, as well as the certificate of authenticity and receipt of the products purchased. The products should be returned in their original state without damages or being used in their original packaging.
4. The cost of returning the object (s) you wish to change will be paid by you and will be processed through a courier of your choice.
5. If you would like to change more than one item from the same received order, you will have to change them once: the website www.komboloi.gr will not accept multiple changes from the same order, with the items to be send back in different times in any occasion. We inform you that our company has no responsibility for any damages that occur after using the products by you and in no circumstances will replace them in such case. Our responsibility lies in receiving the products at your own cost and making sure they arrive in the appropriate destination for replacement.

Our company has no responsibility for any damages that occur during transportation of the goods by the courier service. Please make sure that the return packaging ensures the complete safety and integrity of the returning products. Any product being returned should lie within our return policy parameters and if anything falls outside will not be accepted.

How do I change an item?
If you wish to change an item, please, initially email us at komuseum@otenet.gr, mentioning your order number and the item(s) you wish to change. You will receive an e-mail from us that will confirm that we have received your e-mail and that you may proceed with the return of the product (s) you wish to change/replace.

Repack the item(s) in their original packaging to ensure it will not be damaged during transit and send the package by a courier/post office of your preference at the address: Komboloi Museum, 25, Staikopoulou str., P.C: 21100, Nafplio, Argolidos, Greece. The item(s) you are returning is at your responsibility until it reaches our warehouse, so please make sure it is packed properly and will reach its destination.

Once the returned product(s) lies within our return policy parameters, the replacement object will be sent to o the customer's shipping address at customer's cost.

Contact information


For any further information, the visitor or the customer of our website www.komboloi.gr may contact with us by phone/fax at 0030 27520-21618 or by e-mail at komuseum@otenet.gr, Thank you.